Privacy
Privacy Policy
This policy explains what information Lalitha Farms collects and how it is used to process orders and provide customer support.
Information We Collect
We may collect your name, mobile number, email address, delivery address, order details, payment status, and messages shared for customer support.
How We Use Information
We use customer information to confirm orders, process payments, deliver mangoes, provide order updates, handle support requests, prevent misuse, and improve our service.
Payments
Payments are handled by Razorpay. We receive payment confirmation details such as payment status, order ID, payment ID, and related transaction references. We do not store your card, UPI PIN, net banking password, or wallet credentials.
Authentication
Phone OTP login may be powered by third-party authentication and messaging services. OTP information is used only to verify access to checkout and order tracking.
Sharing of Information
We share information only when needed for payment processing, delivery, customer support, legal compliance, or service providers who help operate the website. We do not sell customer information.
Data Retention
We keep order and customer records for business, accounting, support, and legal purposes. You may contact us to request correction of inaccurate information.
Contact
For privacy questions, contact Lalithaagrofarms@gmail.com.